| ID | 002829 |
| Call Number | 658.8/Bal |
| Title Proper | Customer driven service management |
| Language | ENG |
| Author | Balachandran, S |
| Publication | New Delhi, Response Books, 1999. |
| Description | 333 p. |
| Price. Qualification | Rs. 280 |
| Classification Number | 658.8 |
| Key Words | management ; service management (customer) ; customer (service management) |