| ID | 101204 |
| Call Number | 658.812/SHA |
| Title Proper | Customer Relationship Management |
| Other Title Information | a strategig perspective |
| Language | ENG |
| Author | Shainesh, G. ; Sheth, Jagdish N. |
| Publication | Chennai, Macmillan Publishers India Limited, 2006. |
| Description | xiv, 198 |
| Price. Qualification | Rs. 275 |
| Classification Number | 658.812 |
| Key Words | BBI CRM |