| ID | 101205 |
| Call Number | 658.812/CUS |
| Title Proper | Customer Relationship Management |
| Other Title Information | emerging concepts, tools and applications |
| Language | ENG |
| Publication | New Delhi, Tata Mc Graw Hill Publishing Co. Ltd., 2001. |
| Description | xv, 544 |
| Price. Qualification | Rs. 550 |
| Classification Number | 658.812 |
| Key Words | BMS CRM |