| ID | 101217 |
| Call Number | 658.812/MOH |
| Title Proper | Customer Relationship Managemnent |
| Other Title Information | a step by step appproach |
| Language | ENG |
| Author | Mohammed, H. Peeru ; Sagadevan, A. |
| Publication | New Delhi, Vikas Publishing, 2002. |
| Description | xiii, 224p. |
| Price. Qualification | Rs. 180 |
| Classification Number | 658.812 |
| Key Words | BMS CRM |